Q&A
What are the Wonderland's Amenities?
Bathroom & Laundry
- Bath and wet-room
- Washing machine and dryer
- Cleaning products
- Hot tub
Bedrooms & Sleep
- Bed linen and towels
- Extra pillows and blankets
- Room-darkening blinds
- Hangers
- Clothes storage (walk-in wardrobe, wardrobe, chest of drawers)
Do you provide Amenities for kids and babies?
- Travel cot (upon request)
- High chair (folding)
- Children's books and toys (for various age groups)
- Children's tableware
- Board games
- Changing table (upon request)
- Fireplace guards
What is Wonderland's Home Safety?
- Smoke and Heat alarms
- Carbon monoxide alarm
- Fire extinguisher and fire blanket
- First aid kit
- Noise decibel monitors
- CCTV in the communal/parking area
What is the Kitchen equipment?
- Fully-equipped kitchen
- Fridge, freezer, microwave, dishwasher
- Induction cooker and stainless steel single oven
- Kettle, toaster, Bosh coffee maker
- Cooking basics (pots, pans, oil, salt, pepper)
- Dishes, cutlery, wine and water glasses
- Mugs
- Dining table
What is the Entertainment & Connectivity?
- TV
- Free Wi-Fi
- Dedicated workspace
- Table chess
- Family games
Do you have a Heating & Outdoor area?
- Gas heating (boiler)
- Indoor fireplace
- Private back garden with Hot tub and furniture
- Outdoor furniture and dining area
Where is the Parking & Access
- Free parking for one car on premises and plenty of on-street parking
- "Garage" for bike, motorbike, pram, surfboard, etc
- Private entrance
- Self-check-in with a smart lock
What is the check-out time?
- Check-in at 4:00 PM
- Check-out at 11:00 AM
What is your pet policy?
One well-behaved pet (assistance animals always welcome) - an additional charge of £25 applies
Good Housekeeping Bond?
A security deposit of £250 is required for all stays. This is held to cover any potential damages, breakages, or excessive cleaning that may occur during your visit. The deposit will be pre-authorised on your card and will be released in full, typically within 7-14 days of your departure, provided the property is left in a satisfactory condition.
What is the Cancellation Policy?
Our cancellation policy is designed to be fair to both our guests and our business.
- 100% of paid payments are refundable when cancelled 31 days before arrival or earlier.
- 50% of paid payments are refundable when cancelled 14 days before arrival or earlier.
- 0% refundable if cancelled after.
To cancel your booking, please contact us directly. We appreciate your understanding and look forward to the possibility of hosting you in the future.
What could guests do on holiday if they stayed at Wonderland?
A Guest's Guide to Wonderland, Berwick-upon-Tweed: Make your stay magical with our expert guide to the area. Find hidden gems
Can I book the Wonderland through Airbnb, Booking.com, VRBO, etc.?
Yes, you can find our holiday let "Wonderland Berwick" on several Online Travel Agencies, including:
Please note that prices may vary depending on the OTA's commission. The most cost-effective option is to book directly through our site.
