Q&A
What are the Wonderland's Amenities?
Bathroom & Laundry
- 3 bathrooms: with the bathtub, wet-room and shower
- Washing machine and dryer
- Hair dryer
- Cleaning products (dishwasher tablets and liquid, washing machine detergent, soap and toilet paper)
- Hot tub
Bedrooms & Sleep
- Bed linen and towels (except the towels for the hot tub)
- Extra pillows and blankets
- Room-darkening blinds
- Hangers
- Clothes storage (walk-in wardrobe, wardrobe, chest of drawers)
Do you provide Amenities for kids and babies?
- Travel cot or/and single-sofa bed (70x185 cm) with linen/blanket/extra towel -> upon request
- High chair x 2 (folding)
- Children's books and toys (for various age groups)
- Children's tableware
- Board games
- Changing table (upon request)
- Fireplace guards
- Toilet seat and step stool
What is Wonderland's Home Safety?
- Smoke and Heat Alarms
- Carbon monoxide alarm
- Fire extinguisher and fire blanket
- First aid kit
- Noise decibel monitors
- CCTV in the parking area
What is the Kitchen equipment?
- Fully-equipped kitchen
- Fridge, freezer, microwave, dishwasher
- Induction cooker and stainless steel single oven
- Kettle, toaster, Bosh coffee maker and Cafetiere
- Cooking basics (pots, pans, oil, salt, pepper)
- Dishes, cutlery, wine and water glasses
- Mugs
- Dining table
- Complimentary: tea, sugar, bread, butter, milk, coffee, cookies, chips, jam, sweeties, cereal, etc
What is the Entertainment & Connectivity?
- TV
- Free Wi-Fi
- Dedicated workspace
- Table chess
- Family games
Do you have a Heating & Outdoor area?
- Gas heating (boiler)
- Indoor fireplace
- Private back garden with a Hot tub and furniture
- Outdoor furniture and dining area
Where is the Parking & Access
- One designated carport available (for easier parking, we recommend reversing in; this space is ideal for confident drivers or perfect for motorbikes)
- Public free parking is available on Kiln Hill and Main Road, it's just 1-3 minutes to the house.
- Private entrance
- Self-check-in with a digital lock
What is the check-out time?
- Check-in at 4:00 PM
- Check-out at 11:00 AM
What is your pet policy?
1 big or 2 small well-behaved pets (assistance animals always welcome) - an additional charge of £25 per pet applies
Good Housekeeping Bond?
A security deposit of £250 is required for all stays. This is held to cover any potential damages, breakages, or excessive cleaning that may occur during your visit. The deposit will be pre-authorised on your card and will be released in full, typically within 5-14 days of your departure, provided the property is left in a satisfactory condition.
What is the Cancellation Policy?
Our cancellation policy is designed to be fair to both our guests and our business.
- 100% of paid payments are refundable when cancelled 31 days before arrival or earlier.
- 50% of paid payments are refundable when cancelled 14 days before arrival or earlier.
- 0% refundable if cancelled after.
To cancel your booking, please contact us directly.
What could guests do on holiday if they stayed at Wonderland?
A Guest's Guide to Wonderland, Berwick-upon-Tweed: Make your stay magical with our expert guide to the area. Find hidden gems
Can I book the Wonderland through Airbnb, Booking.com, VRBO, etc.?
Yes, you can find our holiday let "Wonderland Berwick" on several Online Travel Agencies, including:
Please note that prices may vary depending on the OTA's commission. The most cost-effective option is to book directly through our site.
DO YOU STILL HAVE QUESTIONS?
Please don't hesitate to call / WhatsApp or email me (Aria) -> Contact us
