Last updated: January 2026

Wonderland Cottage is operated by D & J Meikle Properties Ltd (“we”, “us”, “our”). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a booking.

1. Data Controller

The Data Controller responsible for your personal data is:

Business Name: D & J Meikle Properties Ltd
Trading Name: Wonderland Cottage
Contact Email: [email protected]

If you have any questions about this policy or your data, please contact us using the email above.

2. What Personal Data We Collect

When you make a booking, enquiry, or use our website, we may collect:

Guest Information

• Full name
• Email address
• Phone number
• Billing address
• Booking details (dates, number of guests, special requests)

Payment Information

Payments are processed securely by third-party payment providers. We do not store full card details.

Technical Data

• IP address
• Browser type
• Device type
• Pages visited
• Cookies and tracking data

3. How We Collect Your Data

We collect personal data when you:

• Make a booking through our website
• Submit an enquiry form
• Contact us by email or phone
• Use our website (cookies and analytics tools)

4. How We Use Your Data

We use your personal data to:

• Process and manage bookings
• Communicate with you before, during and after your stay
• Send booking confirmations and important stay information
• Process payments and refunds
• Comply with legal obligations
• Improve our website and guest experience

We do not send marketing or promotional emails unless you explicitly request them.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity – to fulfil your booking
• Legal obligation – for accounting and compliance
• Legitimate interest – improving services and guest communication
• Consent – where required (for example, cookies)

6. Booking Platform (Lodgify)

We use Lodgify as our booking management system.

Lodgify acts as a Data Processor on our behalf and securely stores guest booking information. Lodgify complies with GDPR requirements and applies appropriate technical and organisational security measures.

7. Analytics & Tracking Tools

We use the following tools to improve website performance and user experience:

Google Analytics

Used to understand website traffic and visitor behaviour.

Facebook Pixel

Used to measure advertising performance and website interactions.

These tools may collect anonymised usage data such as page visits and interactions.

You can control cookie settings via your browser preferences.

8. Who We Share Your Data With

We may share your personal data only when necessary with:

• Booking platform providers (Lodgify)
• Payment processors
• IT and website service providers
• Professional advisers (accountants, legal advisers)
• Authorities, when legally required

We never sell your personal data.

9. How Long We Keep Your Data

We retain personal data only as long as necessary:

• Booking records: up to 7 years (legal/accounting requirements)
• Enquiry data: up to 24 months
• Analytics data: according to provider retention policies

10. Your Data Protection Rights

You have the right to:

• Access your personal data
• Request correction of incorrect data
• Request the deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at:

[email protected]

11. Cookies

Our website uses cookies to:

• Improve website functionality
• Analyse website traffic
• Enhance user experience

You can manage or disable cookies in your browser settings.

12. Data Security

We take appropriate security measures to protect your personal data, including:

• Secure booking platforms
• Encrypted payment systems
• Restricted data access
• Regular system updates

13. Complaints

If you are unhappy with how your data is handled, you have the right to complain to:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

We encourage you to contact us first so we can resolve any concerns.

14. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website.